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Find answers, troubleshoot issues, and learn how Ivy charging works at your pace.

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For first-time users and new drivers

Hands-on, step-by-step help

When something doesn’t work

Choose the best way to connect with our support team — whether you need help now or just have a quick question.

Contact our support team for help with charging, billing, or account issues.

Speak directly with our support team for urgent or time-sensitive issues.

Chat with a support agent for quick questions and real-time assistance.

Locate nearby Ivy charging stations using the interactive map below.